ABSA - Poor service and incompetence

After 10 years of having a credit card with ABSA, I was finally able to close the account- or so i thought. I went into the bank and I spoke to a consultant, i was given the details as to the settlement amount i had to pay on that day, i was also given the account number and the reference. I paid the account the very day.

However, the end of the month, my bank alerted me that ABSA has not stopped the debit order, i called for assistance and the ABSA credit card division told me the ABSA consultant gave me the incorrect reference number and as a result the payment is classified as a missing payment.

She advised that i email missing payments and they will allocate the money. To my dismay, my account was debited AGAIN!

As a hard working citizen, i am trying to pay my dues , yet they prevent you from doing so. I need an urgent resolve and the account closed.