ABSA poor service and dishonest consultants

So I opened a gold graduate account with ABSA with the expectation beinge able redeem the benefits as advertised. I have not been able to redeem any of the benefits for the past 3 months.

I have called them more than 5 times now and every time they tell me they have forwarded my complaint and it will be attended to. The last time i called the guy even said he will process it manually from his side and then send me the voucher number, he even said he'll call me to check if I received the voucher but that was also a lie. I also went into the branch at the boulders mall in Midrand and they also couldn't help me

So disappointed and beyond annoyed