Absa poor service and Consultants ate a nightmare to deal with

I phoned Absa to make sure they have the correct details so I could get a copy of my personal loan contract I took out 2 years ago. It took an hour on the phone being switched to different departments just to be told I had to go into a branch to change my contact details. Finally done in the branch. I received a copy of my contract. I noticed that I was out on the wrong protection plan by the lady who captured my contract. I have been paying more than I should have as I dont need cover for retrenchment as I am self employed. The contract also states that if my plans on the credit protection should change, I must contact Absa. The consultant from Absa then said its too bad because the plans cant be changed due to a new legislation, which she couldnt find on hand immediately and then told me to go into a branch. Absa owes me back the money for putting me on the wrong plan gor which I have been paying too much.