CP
Cornel P
1 reviews | Active since Jan 2021
31 Aug 2024, 09:06
ABSA POOR SERVICE
So yesterday a pensioner phoned ABSA to transfer her pension to her account unfortunately the lady was not very friendly and helpful and we were told it was done.However no security questions was asked and guess what the money isn't reflecting.When we phoned this morning they don't work over weekends.So how do you expect a pensioner to pay the rent on time if that lady doesn't do her job properly!This is unacceptable.Are you going to be liable for the interest?
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
02 Sept 2024, 07:37Dear Cornel Pretorius Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply02 Sept 2024, 07:37
Official
Dear Cornel Pretorius Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
03 Sept 2024, 08:53Dear Cornel Pretorius
We refer to your complaint posted on Hellopeter.
We sincerely apologise for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with the account or ID number of the pensioner and clear details of the transfer by close of business on 03 September 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
We sincerely apologise for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with the account or ID number of the pensioner and clear details of the transfer by close of business on 03 September 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply03 Sept 2024, 08:53
Official
Dear Cornel Pretorius
We refer to your complaint posted on Hellopeter.
We sincerely apologise for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with the account or ID number of the pensioner and clear details of the transfer by close of business on 03 September 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
We sincerely apologise for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with the account or ID number of the pensioner and clear details of the transfer by close of business on 03 September 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL