Absa poor service

A while ago I posted about the poor service we got from absa, after that someone from absa social media contacted me and help me with the matter that I needed to solve. Now again I struggle to get any response from absa regarding a matter that absa do not close my account because according to them the cheque account is in arrears but I have send them the paid up letter that absa them self send to inform that the account has been paid up and closed, now suddenly I owe again on that account!!!!!!!!!!! Can absa please explain to me why they are ignoring all my emails that I have send them trying to find out what is going on and sending them the proof that the account is paid up!!!! People must think very careful before opening an account at absa, I am really glad that I decided to close all my accounts with them and go to another bank, at least if I have a query with Capitec they solve it within 2 days maximum and if it takes longer they keep me posted as to what is going on. Not like absa that keeps on ignoring people........