ABSA - Poor service !

ABSA does not care about customer satisfaction ! Been sending ABSA countless emails that my credit card OTP pins and information is being sent to my spouses number and not my number.. you only get automatic replies or when someone calls you they sound worse confuse on how to resolve a matter of changing the cell number on the system to my number ! the buck was passed and i was advised to call absa i held on 43 min and never spoke to an operator due to frustration i hung up waiting for a consultant to answer ! ABSA is not customer centric ! there is never an issue to collect your debit order or interest when you owe the bank they very good at collecting money.. any other customer matter ag forget about it you will not receive service. really frustrated with this bank !