Absa poor service

I am extremely frustrated at the poor service by the absa payments depart..i have repeatedly had to call in and to date my funds have not been reimbursed into my new account..this is one of the reasons I chose to stop banking with absa, one has to repeatedly call daily to get any assistance

To the consultant Von Harrington thank you for all the assistance, this guy has gone above and beyond to assist me with my query however I do understand he can't do anything else except escalate with payments department..is the payments department at absa working or are they all on a holiday? 3-5 working days I was advised it's now 7 days