ABSA POOR SERVICE

I am very disappointed in ABSA. My husband was a client of ABSA for MANY years. Sadly my husband passed away last year and I sent all the documentation to ABSA. I've settled the outstanding amounts on his credit cards immediately and there was a credit in one account. ABSA is still debiting every month the card fees and whatever. I have contacted them numerous times and sent emails to make the correction. I do get an email back to say they received my email and that they will send it to the correct department (and then I already sent it to the correct department). Today I've received a notification that the credit card is overdue and that I must pay a certain amount immediately. I've phoned the number in the email - mind you, ABSA's collections department, and they then mentioned that it was not indicated on the system that he passed away. Pathetic service ….. And the truth is, they do not care at all, only say that they apologize for the inconvenience, and still.....nothing happened. Now I'm waiting to see what their excuse this time will be.