ABSA poor service

Good day.

I booked an appointment to open a club account at the ABSA Gateway branch. I liased with Bongani a consultant who then confirmed that we can can come to the Gateway for a 11:00am appointment.

11:00am we arrive at the Gateway branch, spoke to a Lady by the name of Nicky (if I am not mistaken), who then advised that they will not assist us with a club account on a Saturday, due to the fact that it takes about 2 hours to complete.

We found it very unprofessional for ABSA for not assisting us, after we have cancelled our commitments for the day hoping to receive a superb service from the service provider.

We are very disappointed with ABSA as a service provider, for not even trying to make alternative arrangements to assist us.