absa poor service

Item: Absa
Rating: 1
Author: mas R

3 days ago I withdrew money at an absa atm the atm ddint dispense the full amount I requested and it went offline. I'm a capitec banker and I reported this matter to my bank... they keep telling me they have to wait for absa and absa still hasn't given feedback. This is the atms problem I dont know why absa just doesn't reverse my money since the complaint has been lodged I refuse to wait 30 days for my money which was taken in less than a minute.. this is really frustrating

Helpful (0)

Replies (2)

Absa's replyOfficial

14 Sept 2018, 13:52

Dear Customer

Thank you for bringing this matter to our attention. The follow up was send to saswich department and feedback will be provided to capitec in due course

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply14 Sept 2018, 13:52

Official

Dear Customer

Thank you for bringing this matter to our attention. The follow up was send to saswich department and feedback will be provided to capitec in due course

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,

mas R's updateReviewer Update

14 Sept 2018, 16:47

When is due course? I refuse to wait 30 days for my money. Absa did not even take over a minute to take my money. This is uncceptable please just reverse my money my needs cannot be on hold over a problem with your atm. Please resolve this asap

mas R's update14 Sept 2018, 16:47

Reviewer Update