AG
Ayanda G
1 reviews | Active since Jun 2020
20 Feb 2021, 09:55
ABSA poor service
I am currently so frustrated with ABSA the Deceased Estate department. I have been trying to get feedback regarding the progress of my mums estate. Their call centre when I call through I hold for 30 mins only to have the call dropped on me. I have been sending emails no response at all. In such a hard time I feel this is a big let down. I'm unhappy at all and don't think I would recommend opening a Will if this is the kind of service we receive as bereaved clients.
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Absa's replyOfficial
22 Feb 2021, 10:40Dear Ayanda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***5 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply22 Feb 2021, 10:40
Official
Dear Ayanda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***5 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd