ABSA Poor Service

I have not come across so unprofessional service given to me as a client of ABSA. I spent almost 40 minutes on a telephone call with the 1st consultant asking me to hold after being on the call for 20 minutes only to have the call picked up by another consultant and having to go through exactly the same conversation with consultant number 2. Only then to have to be put on hold again and have the call dropped 40 minutes later. I have not been given a solution to my problem of not being able to use my debit card as it comes up with an error during transactions. Having dropped the call on me warrants a call back from the consultant which didn't happen. So much for ABSA and customer service.