Absa poor pathetic service

Absa VF is charging me for an extended warranted that expired in December 2017. I have logged a complaint in February 2018, it’s now May and the bank is still not resolving my query, all I get is an email response after 3 days basically asking for information that has already been provided. We just go in circles whilst I await a refund and explanation on why they are still debiting my account for an expired product. There is absolutely no interest in servicing it’s clients, all they do is give you a run around and hope you will give up and surrender they query.

The banking ombudsman is the next option, it is absolute ******* that I am still following up on a query logged in February. Changing banks is obviously on the cards, after 14 years of unhappy banking with ABSA!