Absa - poor customer service

My absa credit card was retained by the absa ATM, I blocked the old card and ordered a new one on the 15th of August 2022. I phoned Absa on the 1st of September to follow up on card delivery, only to find out that the card was not ordered, I asked the consultant to order the card since the first consultant Racheal Mabizela didn't order, she apologised for inconvenience and said she placed the order and delivery will take three to five working days and DSV will contact me. I phoned again today 5 September to follow up on card delivery ,again the 3rd consultant says the card was not ordered.