ABSA poor customer service, and no response to complaint raised

Bad customer service by ABSA - 4 days, 2 hours on the phone and still no resolution, received a mail from the below, do you think i get any response or feedback to mail or even tried to call this person, yet no-one at the nr knows the person and im still stuck with no solution - Can a senior manager for credit cards pls call me

D Narayadu (EXDN211) Collections Customer Management Everyday Banking T ***Absa, Auckland Park, 9 Lothbury Road, Auckland, Johannesburg, 2001, South Africa