ABSA POOR Customer Service

I have been sent from pilar to post in getting my refund from ABSA. I have paid extra on top of my settlement on my account and has been confirmed by multiple calls done telephonically in the bank.

Those (4) who assisted me told me that they will refund my money until the last one (last week friday 25 June) who wanted a proof of payment while telling me that he sees the amount that needed to be refunded. I sent the documentation and there are no responses after that.

This is the second review I write about ABSA and my worry is that people complain about the very same and poor customer service.

May I please be assisted.