AA
Abu A
1 reviews | Active since Feb 2016
16 Mar 2021, 12:01
ABSA - Poor customer service
ABSA customer service is ridiculous. Not only do you wait 10 minutes for your call to get answered, I’ve been placed on hold each time and a few minutes are that my call gets disconnected, regular occurrence.
ABSA’s services has definitely gone down hill.
Helpful (0)
Replies (2)0
Replies (2)AA
Abu A's updateReviewer Update
16 Mar 2021, 12:32Called ABSA again.. only to find out that the previous two calls I made I was **** to. And then requested to speak to a supervisor and the call got disconnected. Seems like ABSA no longer cares and for this I’ll take my business elsewhere and be sure to share my experience if ever asked
AA
Abu A's update16 Mar 2021, 12:32
Reviewer Update
Called ABSA again.. only to find out that the previous two calls I made I was **** to. And then requested to speak to a supervisor and the call got disconnected. Seems like ABSA no longer cares and for this I’ll take my business elsewhere and be sure to share my experience if ever asked
Absa's replyOfficial
16 Mar 2021, 14:33Dear Abu, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply16 Mar 2021, 14:33
Official
Dear Abu, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd