KL
Katende L
1 reviews | Active since Mar 2017
31 Aug 2021, 09:24
ABSA poor customer service
I recently reached out to the bank to request a closure of my account due to relocation. They told me that the best they could do is only freeze the account indefinitely until I could be there in person and this make absolutely no sense to me.
I have been able to wrap up many other accounts with other banks from my home country. I do not want to keep incurring fees needlessly. I believe there should be a work around.
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Absa's replyOfficial
31 Aug 2021, 11:08Dear Katende Luombe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply31 Aug 2021, 11:08
Official
Dear Katende Luombe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care