Absa poor customer service

This is the second time I'm complaining g about this branch in Overport,and guess wat it's the same complaint. Last complaint was waiting hours for service when a clown walking around with a tablet in his hand,guess that's al he was trained for. Yesterday I got to this branch,they had covid cases and had to sanitize the branch,that's unexpected but can be overlooked,today 3 ppl in front of me,standing just over an hour just to collect a credit card. I postponed my flight yesterday,and guess wat,looks like I got to do it again.