ABSA poor customer service

I was scheduled to fly to Zimbabwe and required dollars. Went to ABSA Tokai and was told I needed a printed copy of my flight ticket (why oh why this is necessary with all the technology we have today, I do not know, e-copies are not accepted!) Drove to print shop, paid R7 for the print and returned only to be told to come back later as the lady was stepping out (this was around 11am). I came back just before 2pm and was told to call the bank to arrange with the lady for dollars. They initially showed me to a seat to wait for my turn, but she came out in a huff and puff and I could hear her saying "what's going on, what's going on? " with the lady who showed me to the seat initially. So I was left to calling to arrange but the problem was that nobody picked up the phones afterward nor the next day!!! It rang and went to a voicemail everytime. I was livid, such poor service should not exist today! On their website they have a poor rating of 1.8 if I'm not mistaken, and I can see why. ABSA thinks that they are a powerful entity who do not see the need to see to basic customer requests and needs. I'm done, honestly. I've had it with them now. In the end I paid over R900 in charges at a foreign exchange because the ABSA at OR Tambo airport also do not do forex!!! What absolute nonsense, aaaaarrrghhh!!!