Absa poor customer service

Once again, I am receiving poor service from Absa. I require a simple service to reactivate my debit order of my student loan (which is under my father's name, and I am the surety thereof), but Absa is unable to assist me because it's under my dad's name. Yet, should they proceed with legal action, me as surety will be equally liable for the debt. Absa needs to do better with their services, the constant runaround to try an comply with an agreement for their benefit is absolutely astonishing.