Absa Poor Customer Service

On the 11 of September 2025 I bought an Uber eats voucher on my Absa banking app, it said transaction can not be completed now if voucher is not received in the 24 hours to contact them. Which I did after waiting 48 hours I even got a case number, I actually have 3 or 4 different case numbers already because they just give you a case number then never come back to you again, even after promising that an agent will make contact with you. After 10 days I still did not get a refund for the voucher never received and I DON'T WANT THE VOUCHER ANYMORE, I want my money back how can you offer a service on your app to make you clients lives easier then it turns out to make your life difficult because how can you render such disgracefully poor customer service and you are one of the biggest banking services in the country. Every customer should be valued and incidents like this should be resolved as soon as possible. You should have refunded my money immediately when I did not get what I paid for. Im really dissapointed in your customer service because is my bank balance not big enough for me to be treated like I matter to just do what you are suppose to do basic services to resolve this simple incident. No matter how big or small a complaint is you are suppose to treat all complaints the same not treat the client like she is a nothing but my salary gets paid into my account I have a policy with you and my whole family banks with you, even before you became Absa you were Trust bank that time my mother and father already banked with you.

I'm really extremely dissapointed in you lack of care to keep your customers satisfied or happy.

Simone Williams ***