ABSA poor customer service

After admitting to the mistake and the corrective action that will follow, still ABSA did not do as/per their promise. I will move my account to different service provider. Read their response:

Your email correspondence received below has a reference.

Thank you for bringing this matter to our attention. Your complaint reference number is C-***2.

The Personal loan account has been closed and it will fall off our system in the 01st week of October.

The paid-up letter that you have received from the attorneys is correct.

We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank’s service theme of customer-centricity.

Trust that you find the above in order and confirm we are closing our file herein.