ABSA - poor customer relations

Bad customer/client relation. I am currently on an extended visit in Europe (I have dual nationality). Have been a client of ABSA for over 30 years. I need to have RVN services reinstated etc. Have sent numerous emails only to receive automated response/reply thanking for my email, that it has been forwarded etc etc and then given a reference number. Two weeks down the line, I am still waiting for a consultant to contact me. Surely I am not the only ABSA client on long extended overseas visits that need assistance from time to time !!!