ABSA POOR CUSTOMER FEEDBACK

On 30 March 2023 I requested the cancellation of my credit life insurance on my personal loan. I was requested to submit a copy of my ID which I did. After many enquiries with no response, on 25 April I was requested to complete a cancellation form and again submit a copy of my ID. I submitted all my documentation on 2 May 2023 and up to now on every enquiry I make, I only get the response that my enquiry was referred to ABSA Life Department (latest query reference no C-***8). So event if it is indacted that these requests only take 30 days, I have now been busy for almost 60 days with no outcome yet.