ABSA -poor customer care, no empathy, enjoy harassing their clients

Absa finds the pleasure in tormenting their client, this is my 3rd hello peter complained abot ABSA,a guy called Marvelous Chauke handling my case,has no empathy, he just sends auto replies ,doesn't care at all about the urgency of my situation, the staff refuse to escalate my case to top management i am in distress, Absa took my money again for the 3rd time despite of arrangements on recorded line, i have been without food the entire weekend, my pets ran out of food, and the nerve of Marvelous just sending auto reply that states that the matter will be resolved in 2-3 days,i do not have money to go to work nor food in my cupboards.