ABSA poor credit card division

ABSA I been banking for 30years with ABSA even had a AHAdisk as a child ,had ,car,bond ,personal loan ,fixed deposit,credit card and insurances with ABSA and never missed an installment ,the repo rate has dropped yet my credit card interest is still max at 17.5%my mom pays 12%at absa.when requesting why and to bring it down they simply sold me to go to another bank and apply for a credit card at another bank and apply for a credit card ,and they will match that rate .If another bank gives you a better rate shouldn't you just change banks ,I would after this experience,when I rep**** to their emailed my shock and this response they simply said case closed ,Do not get a credit card with ABSA the credit card devision hardly ever answers the phone and when they do ,the person answering can't do anything she won't even ask for your id number to see who she's talking too.The branch can't help you either with and credit card related issue ,Very unhappy ,not to mention the compulsory insurance for death disability and retrenchment I pay of R290 per month which was added later down the line long after the credit card was opened,which my mom doesn't have to pay either .I have a good credit score never had a single default in 30years