ABSA poor contact centre service

Really disappointed with ABSA. Tried to call the ABSA Private Assist number (supposed to be 24/7) to get a quick answer on opening time for IIP's (as this info is nowhere to be found on the website. Five calls later, having spent 44 minutes in total on the phone listening to computer music, I still could not manage to speak to a consultant. I then tried the normal call centre number. Two minutes into the call, after having worked my way through muliple layers of option selections, the voice on the other end said: "Please note our new operating hours are 8am to 5pm" and the call was dropped, as I called at 7:22. What's the point of getting your callers to spend two minutes on the phone making option selections, if you are going to drop the call in the end because the call is outside of your operating hours?! And what's the point of having a 24/7 Private Banking number if calls are not answered after spending 44 minutes on the phone?! Come on ABSA, i get that it is lockdown and things work rather differently, but surely this can't be acceptable?