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eddie A
1 reviews | Active since Apr 2009
14 Apr 2020, 16:01
ABSA poor communication
Absa communication surrounding the 3 month bond relief is seriously poor. I have emailed them on 3 occasions with no answer. The service we have come to expect for Absa but post lock down the first thing I’m going to do is close all my accounts and move to a bank that cares! For the 3rd time I’m not available via cell phone as I am out the country only via email. So don’t call me email me.
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Absa's replyOfficial
15 Apr 2020, 08:21Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply15 Apr 2020, 08:21
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd