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leonie M
1 reviews | Active since Sept 2013
10 Jul 2020, 10:30
ABSA POOR CLEINT SUPPORT
I app**** for a credit card online after I was invited to apply via internet banking app. After application was completed correctly and supporting documentation was submitted as requested, and credit check had been done no response was received for a week. I made a telephonic enquiry and was informed that my information at Home Affairs need to be verified/updated.
My fist issue is why was I not informed but I had to make an enquiry
Secondly no detail could be given to me by the bank regarding what information at Home Affairs is incorrect - Home Affairs also does not know what they are supposed to update.
Very bad client feedback and support!!
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
10 Jul 2020, 12:32Dear Leonie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply10 Jul 2020, 12:32
Official
Dear Leonie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
10 Jul 2020, 12:32Dear Leonie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply10 Jul 2020, 12:32
Official
Dear Leonie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,