ABSA POOR BUS ETHICS

I am having endless issues making a payment via the Home Affairs Web Site from my ABSA account. DHAy say submitted to bank but nothing appearson ABSA side . DHA say its an ABSA issue so I emailed both ABSA and DHA . Now we all know that one cannot expect a government employee to return an email , they just don't have the business ethics or skill and employed for one reason only . One would however expect a different attitude from a commercial enterprise who rely on customers for their salaries .Alas I emailed the name given on the DHA site but NO RESPONSE . If the address /person was incorrect on DHA then why did I not get a bounce back or dont ABSA bother with small things like that . Maybe this person should apply to the government for a job and become a DG in double quick time .This might have the effect of returning ABSA to the bank it once was .