ABSA poor bank

I have been trying to close my ABSA credit card for a week, I settled the account in full and was provided with a settlement amount over and above the limit I had settled which was paid immediately. I was then told that the closure department would phone me (not sure why). I called on 6th April, again on 18th April and was told don’t worry they’ll phone me in the next day. It’s now a week after the original request and still no phone call and the account still appears to be open which is a major concern as they are probably going to try charge me banking fees which I shouldn’t be charged as the account was settled and I asked for it to be closed a week ago. I am not impressed at all with ABSA, the call center staff don’t actually seem to care to help they just make it another departments problem and that other department doesn’t even contact me as promised. I can’t even give a reference for my original call as the lady told me it’s the date and time now what on earth does that mean and what format? She was quite rude about it as well,