Absa Poor and *********** Service

I took out a Momentum Life cover policy when I got a Home Loan from Absa, ceded to Absa to cover the loan when I die. Almost 2 years later now and I took out a Absa Instant Life cover policy to replace the Momentum policy. Absa was quick to put a cession on the policy but after almost 5 weeks I cannot remove the ceded Momentum policy from my profile. 2 week emails were sent and promises, then I was told to go into a branch. The lady gave a form that I had to fill in and she sent it to HO, after a week she said there was no feedback regarding the email. I called and spent a whole afternoon on the phone to find out where the form must be sent. I called the branch and told the receptionist to give the consultant the message, because she was busy with a client. After a week when I enquired about any feedback the consultant said she did not receive the message and that she is still waiting for HO. While I was with her she sent the email again. After a week I called again to ask for a update. It took 15 unanswered calls before somebody called me back. The consultant said that HO said she must send the mail to another department, Which I do not believe, because emails was sent to almost everybody except the gardener and the cleaner. I told her to cancel the email, because I am going to cancel my Instant Life policy because I cannot pay double premiums to Absa and Momentum every month. That was last Friday, when I called today, I was told that she took a 16 workday leave and nobody at the branch, Mookgophong branch, know if she did it or what is going on with my case. So Absa and the Mickey Mouse branch think I must wait 3 weeks and enquire again? No hand over or anything, this is very unprofessional service. But wait, When I tried to cancel my Life Cover at Absa, they told me there is a cession on the policy and that they cannot cancel it! ***and ***does not exist when I tried calling. Very bad service, I am very disappointed at the poor service, lack of willpower at Absa to resolve an issue and general incompetence at staff that do not know where to send emails to the correct Departments. To everybody out there, stay clear of Absa, unless you to struggle every day!