Absa policies terrible service

Item: Absa
Rating: 1
Author: nepal M

when i purchased my home i took out a life policy with Absa at the time, however their rate are now very high and i have taken out a seperate policy on my own , i have sent emails several times to Absa to cancel my policy against my bond , they have reverted with requirments and changes to my new policy , after that has been amended they dont respond to any emails only email to say they have recieved the email from me but no responses

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Replies (1)

Absa's replyOfficial

14 Nov 2019, 15:03

Dear Nepal M

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically

Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply14 Nov 2019, 15:03

Official