LC
Lyall C

1 reviews | Active since Aug 2017

25 Jun 2018, 10:58

Absa points not received and poor response to complaint.

There have been specific swipes on my absa card at SASOL which I have not been receiving my points for.

I have previously tried to bring this to absa attention but they **** it clear they are not interested but simply sending me a mail saying that I am receiving my points correctly.

Absa will you please put some effort in this time and investigate the matter. If you cannot find the problem then phone me PLEASE!

I am once again including the swipes so you can easily pick them up, just like I included them last time.

This is whats shown on my statement 1 mar R400 - 0 points 1 mar R429 - 0 points 30 mar R300 - points 30 mar R 200 - 0 points 30 apr R467.64 - 0 points

There are some others which were lower than 5% but I'm not worrying about those ones as some rands came in afterward which may have been for those.

Please just explain to me what is going on. Please don't just email me again saying "you are receiving your points correctly"

0
Replies (1)
Absa
Absa's reply25 Jun 2018, 16:21
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd