KV
Keri V
1 reviews | Active since Sept 2021
16 Jan 2024, 11:43
ABSA - pls remove hard enquiry
Please assist me in removing a hard enquiry on my credit score, I did not request any loans or credit with your company.
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Replies (2)0
Replies (2)
Absa's replyOfficial
16 Jan 2024, 14:34Dear Keri Van Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa's reply16 Jan 2024, 14:34
Official
Dear Keri Van Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
22 Jan 2024, 16:12Dear Keri
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with proof of the credit bureau enquiry done on your account as we are unable to trace and request to the bureaus under your ID number.
Please provide our office with the requested information by close of business 19 January 2024.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with proof of the credit bureau enquiry done on your account as we are unable to trace and request to the bureaus under your ID number.
Please provide our office with the requested information by close of business 19 January 2024.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply22 Jan 2024, 16:12
Official
Dear Keri
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with proof of the credit bureau enquiry done on your account as we are unable to trace and request to the bureaus under your ID number.
Please provide our office with the requested information by close of business 19 January 2024.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with proof of the credit bureau enquiry done on your account as we are unable to trace and request to the bureaus under your ID number.
Please provide our office with the requested information by close of business 19 January 2024.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL