Absa pls get your house in order. Most frustrating.

My daughter has a student loan with Absa. She has been trying to restructure her loan for over 2 months. She phoned the call centre on numerous occasions. They always state that it would be sorted out and she would receive confirmation by the close of day. No further feedback from them. The consultants are very friendly and convincing but no follow through.Then finally she gets email stating that everything is sorted and it has been restructured. Only to receive an SMS reverting to the original payment plan. Then she sent numerous e mails and it is just going around in circles and the problem is never sorted. As a last resort we have come to hellopeter