1 reviews | Active since Mar 2009
ABSA, PLEASE stop ignoring my requests
<p>Dear ABSA, I want to close my credit card account. I have sent you 2 messages using the secure message service on the ABSA online banking portal - no response. I sent a message to actionline, promise that I will be contacted - still nothing. This is now going on for more than a month and I am sure you have added some more fees to my account already. Please, please, please...... I want to close my credit card which I had for about 20 years because I just cant use it while abroad. I can provide you more info (account number etc) if someone actually bothers to contact me based on this message. </p>
Dear Christiaan
Thank you for bringing this matter to our attention.
We have escalated your matter for investigation and will furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Christiaan
Thank you for bringing this matter to our attention.
We have escalated your matter for investigation and will furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Dear ABSA - I appreciate your response and the kind words. However, NOTHING more than this response has reached me yet. So what do I do to actually solicit any response and proper action from ABSA? Please advise as I have no idea how to get you people to actually DO something about this except to fly back to RSA and go there personally, which, I trust you will agree, is a bit radical for just closing of a credit card account?
Kind regards
Dear ABSA - I appreciate your response and the kind words. However, NOTHING more than this response has reached me yet. So what do I do to actually solicit any response and proper action from ABSA? Please advise as I have no idea how to get you people to actually DO something about this except to fly back to RSA and go there personally, which, I trust you will agree, is a bit radical for just closing of a credit card account?
Kind regards
Dear Christiaan
As per below feedback received from our credit card department.
Resloved
All fees refunded and account closed.
Kind regards
Irma van Staden
Complaints Management Centre
Best regards,
Dear Christiaan
As per below feedback received from our credit card department.
Resloved
All fees refunded and account closed.
Kind regards
Irma van Staden
Complaints Management Centre
Best regards,