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Sithembisiwe S
1 reviews | Active since Apr 2022
17 Dec 2022, 10:01
Absa please return my kids money
How painful it is to wake up in the morning and find out that the bank itself has taken 2k of your kids money, I kept my money in the bank for safety, I regret why I didn't withdraw it, I think It would have been safe under my pillow, I would still have my money intact by now
I called customer service and consultant told me it's admin charge from Head office I must enquire with them, what kind of a charge is R1723, and over and above that you also took the normal R109 so I can't buy my groceries right now, banks are do greedy and selfish
Absa please return my money today
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Replies (10)0
Replies (10)SS
Sithembisiwe S's updateReviewer Update
18 Dec 2022, 16:30Still no response from Absa
Im actually so mad about this, it's no joke sleeping with a balance of 5k thinking it's safe and you wake you wake up finding out that the bank has taken 2k without your knowledge this is actually *****ing from my account, you taking advantage that you've you got my money at your disposal and you doing whatever suits you
Absa I need my money
Im actually so mad about this, it's no joke sleeping with a balance of 5k thinking it's safe and you wake you wake up finding out that the bank has taken 2k without your knowledge this is actually *****ing from my account, you taking advantage that you've you got my money at your disposal and you doing whatever suits you
Absa I need my money
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Sithembisiwe S's update18 Dec 2022, 16:30
Reviewer Update
Still no response from Absa
Im actually so mad about this, it's no joke sleeping with a balance of 5k thinking it's safe and you wake you wake up finding out that the bank has taken 2k without your knowledge this is actually *****ing from my account, you taking advantage that you've you got my money at your disposal and you doing whatever suits you
Absa I need my money
Im actually so mad about this, it's no joke sleeping with a balance of 5k thinking it's safe and you wake you wake up finding out that the bank has taken 2k without your knowledge this is actually *****ing from my account, you taking advantage that you've you got my money at your disposal and you doing whatever suits you
Absa I need my money
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Sithembisiwe S's updateReviewer Update
19 Dec 2022, 19:13Ok ma'am I have these debichecks almost on a long term basis and they are done such that they start tracking 4 days before payday, this has happened for all the banks I've had my salary into but I've never been charged for tracing because it's not a failed debit order it's tracing the salary so if ABSA is charging for tracing and taking it as a failed debit order it means I'll be charged 2k every month it means ABSA is not for me, I must change the bank where my salary gets into, I can't afford ABSA, this is 2k of my kids means now I don't have Xmas, the understandable charge is when on a salary a debit order bounce because salary is finished not out of the blues
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Sithembisiwe S's update19 Dec 2022, 19:13
Reviewer Update
Ok ma'am I have these debichecks almost on a long term basis and they are done such that they start tracking 4 days before payday, this has happened for all the banks I've had my salary into but I've never been charged for tracing because it's not a failed debit order it's tracing the salary so if ABSA is charging for tracing and taking it as a failed debit order it means I'll be charged 2k every month it means ABSA is not for me, I must change the bank where my salary gets into, I can't afford ABSA, this is 2k of my kids means now I don't have Xmas, the understandable charge is when on a salary a debit order bounce because salary is finished not out of the blues
Absa's replyOfficial
20 Dec 2022, 11:47Dear Sithembisiwe
Thank you for your email, it is noted.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you for your email, it is noted.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply20 Dec 2022, 11:47
Official
Dear Sithembisiwe
Thank you for your email, it is noted.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you for your email, it is noted.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
SS
Sithembisiwe S's updateReviewer Update
21 Dec 2022, 08:14May be find out from other banks how they handle tracing de*****ecks, I believe all debi checks have this tendency of tracing few days before payday, but I have never been charged as a failed debicheck believe you me, I can even show you bank statements of other banks,
Maam I here that you have noted my email but all I need right is a reversal of my R1723 erroneously debited.
Maam I here that you have noted my email but all I need right is a reversal of my R1723 erroneously debited.
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Sithembisiwe S's update21 Dec 2022, 08:14
Reviewer Update
May be find out from other banks how they handle tracing de*****ecks, I believe all debi checks have this tendency of tracing few days before payday, but I have never been charged as a failed debicheck believe you me, I can even show you bank statements of other banks,
Maam I here that you have noted my email but all I need right is a reversal of my R1723 erroneously debited.
Maam I here that you have noted my email but all I need right is a reversal of my R1723 erroneously debited.
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Sithembisiwe S's updateReviewer Update
21 Dec 2022, 08:15Please benchmark
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Sithembisiwe S's update21 Dec 2022, 08:15
Reviewer Update
Please benchmark
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Sithembisiwe S's updateReviewer Update
21 Dec 2022, 12:30You just copied you previous response Nthabiseng, nothing to make happy, you telling me something i already Heard I need that debit reversed please,
Further more you are telling me you will provide me with contact details that's not what I need I need my complain sorted and corrected
Further more you are telling me you will provide me with contact details that's not what I need I need my complain sorted and corrected
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Sithembisiwe S's update21 Dec 2022, 12:30
Reviewer Update
You just copied you previous response Nthabiseng, nothing to make happy, you telling me something i already Heard I need that debit reversed please,
Further more you are telling me you will provide me with contact details that's not what I need I need my complain sorted and corrected
Further more you are telling me you will provide me with contact details that's not what I need I need my complain sorted and corrected
Absa's replyOfficial
21 Dec 2022, 12:52Dear Sithembisiwe
We have responded and feedback sent to your email.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
We have responded and feedback sent to your email.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply21 Dec 2022, 12:52
Official
Dear Sithembisiwe
We have responded and feedback sent to your email.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
We have responded and feedback sent to your email.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
SS
Sithembisiwe S's updateReviewer Update
22 Dec 2022, 03:46Ma'am that is not true, all I received was an automatic response acknowledging receipt to my query no one has responded
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Sithembisiwe S's update22 Dec 2022, 03:46
Reviewer Update
Ma'am that is not true, all I received was an automatic response acknowledging receipt to my query no one has responded
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Sithembisiwe S's updateReviewer Update
27 Dec 2022, 20:00Absa is a **** bank because I have had these debit orders for years and moving them from one bank to another, with the very same procedure that they trace few days before payday but no other other bank has charged me for Naedo orders or tracing orders, this is day time ******* by a Bank, your apology does not mean anything toe when you've ****** me of my Xmas money like this I'll just go back to my original bank Capitec, and I regret having changed to ABSA in the first place,
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Sithembisiwe S's update27 Dec 2022, 20:00
Reviewer Update
Absa is a **** bank because I have had these debit orders for years and moving them from one bank to another, with the very same procedure that they trace few days before payday but no other other bank has charged me for Naedo orders or tracing orders, this is day time ******* by a Bank, your apology does not mean anything toe when you've ****** me of my Xmas money like this I'll just go back to my original bank Capitec, and I regret having changed to ABSA in the first place,
Absa's replyOfficial
29 Dec 2022, 09:41Dear Sithembisiwe.
We request that you speak to your creditors and ask them to debit your account on the agreed date to avoid being charged.
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
We request that you speak to your creditors and ask them to debit your account on the agreed date to avoid being charged.
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
Absa's reply29 Dec 2022, 09:41
Official
Dear Sithembisiwe.
We request that you speak to your creditors and ask them to debit your account on the agreed date to avoid being charged.
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
We request that you speak to your creditors and ask them to debit your account on the agreed date to avoid being charged.
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management