ABSA, please respond and improve your customer service

What a struggle it is to get hold of anyone at ABSA to assist me in obtaining a bank letter or statement. It should be an easy thing, right? I've tried for days contacting them. When I get lucky to get through, they would drop the phone on me! They would not respond to my emails. I'm currently out of the country on vacation and dropped my only phone which has the ABSA app on it. I am unable to use my phone or the ABSA app, I don't have an ABSA card, I am stranded and need urgently help from ABSA. ABSA, please respond to me and kindly assist me. my email address: schoeman2033 at gmail.com Thank you