nS
nicholas S
1 reviews | Active since Jul 2015
09 Apr 2019, 08:35
ABSA PLEASE RESPOND
Good day,
I am not a ABSA customer, i do have a issue with you guys . I had a ABSA client pay into my account for some products he ordered from me(FNB), My supplier was unable to provide the products and did say id refund him. But he wasnt taking that too lightly as i was able to do it 1-2 days. He subsequently called his bank (ABSA) to report the transaction for "*****". That in turn has frozen my FNB account. Upon calling FNB i was told they are unable to assist as it came from ABSA's side.
My account was reported for "suspicions and ********** activities" to be exact. Now i have the written proof from him stating that ive paid his funds back in full, ABSA needs to communicate with their respective departments or contact their client and request an update on the situation from his side.
Alternatively i have the documents which i send through to ABSA to prove that this issue is indeed resolved and i need access to my account immediately.
It is very difficult to continue business without a functional bank account. I have payments to make, i have clients who do not pay in cash! It feels almost as if my right to live was taken away, all my funds are held by my bank. This is continuing a week or two now and sadly my reserves have run out.
I need access to my account!
Contact Details: Email: ********** Cell: **********
Helpful (0)
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Replies (2)
Absa's replyOfficial
09 Apr 2019, 10:21Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply09 Apr 2019, 10:21
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
nS
nicholas S's updateReviewer Update
10 Apr 2019, 09:13I did not have satisfactory results from ABSA regarding this! You guys got my account blocked immediately and now that issue is resolved and because i am not a ABSA account holder, is that way sweet time is being taken to resolve this? i expect a quick and speedy response as they had blocked my account. Please can we see some progress today.
Thank you
nS
nicholas S's update10 Apr 2019, 09:13
Reviewer Update
I did not have satisfactory results from ABSA regarding this! You guys got my account blocked immediately and now that issue is resolved and because i am not a ABSA account holder, is that way sweet time is being taken to resolve this? i expect a quick and speedy response as they had blocked my account. Please can we see some progress today.
Thank you