Absa please help with COB
Dear Absa
In connection with my mom's deceased estate, Absa have still not fulfilled their obligation to close my mother's accounts and its been over a year, and the team have not sent any final documents to the outsourcing attorneys., below is a message I received from the outsourcing attorneys today.
Unfortunately we are still waiting on Absa to provide us with their certificate of balance.
We escalated the matter from our end as this is the only COB outstanding before we can lodge our L&D account with the Master.
Could you please help me to escalate this matter in order for the attorneys to attain the COB in order for us to move forward.
Your anticipation in this matter would be greatly appreciated. Kind Regards Mr M I Mohammed
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Absa's replyOfficial
27 Oct 2022, 10:56Dear Customer,
Thank you for bringing this matter to our attention your reference number is C-***6. Kindly provide us with your mom's account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We would also like to have the letter of authority as well as the details of the person we need to be liaising with from the attorneys. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention your reference number is C-***6. Kindly provide us with your mom's account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We would also like to have the letter of authority as well as the details of the person we need to be liaising with from the attorneys. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply27 Oct 2022, 10:56
Official
Dear Customer,
Thank you for bringing this matter to our attention your reference number is C-***6. Kindly provide us with your mom's account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We would also like to have the letter of authority as well as the details of the person we need to be liaising with from the attorneys. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention your reference number is C-***6. Kindly provide us with your mom's account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We would also like to have the letter of authority as well as the details of the person we need to be liaising with from the attorneys. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,