ABSA please help me transfer my accounts to NEDBANK

Exceptionally poor customer service and communication. Lack of accountability. 1. I've been asking for 4 year the passcode on one of my accounts to no avail and no it is not my ID. 2. Absa Home - did not consult with me regarding my flexi reserve before my refinance. I've been asking for weeks for a breakdown how my refinance was calculated to no effect apart from random automatic emails. 3. Absa Adderley Street branch manager Shaun Adonis does not respond to emails. 4. Absa Adderley Street branch Marie Neethling assured me over several weeks that I would have access to my flexi reserve which turned out not to be the case. 5. International transfer - Absa could not offer assistance Darryl Kruger never answered emails. I have no choice to move my accounts with this level of disfunction