ABSA Please help!!!

I am a pensioner, ABSA offered me an instant loan, sometime early last year, but I never used it. In November I had an emergency and needed to purchase medicine for a family member, suffering form Epileptic fits, that I provide home care for. The loan amount was R3000.00 which was duly deducted on the 25th of Nov. The bank automatically reinstated the loan again, which suited me fine. In December when I desperately needed the funds, I was refused. I am aware that my debit orders have gone unpaid, and my credit card is in arrears, but by end Marc 2020 this will be resolved and settled in full. This week at the ATM it said I qualify for an instant loan again, relieved, I tried the option, just to be told I don't qualify I am actually very disappointed in ABSA bank, I have been with the bank for years, and this is how I am treated, A pensioner when I need my bank to help, they turn a cold shoulder. All I ask is for the instant loan to be reinstated on my account, this can then be settled on the 25th, I mean really Account number ***