ABSA please attend to my business account - Case C-***0

Hi Rezona

PLEASE be sensitive to your clients. I do understand that you are busy but since my business account is on hold I can't do anything. I'm literally at your mercy. I am also expecting funds from my freelance work on the 25th of November into that account. If my payments fall into this account this could literally destroy my credit record.

Now my branch calls me and tells me that they want to close my account just because I changed my account and someone reported that as ***** despite the fact that the new invoice was sent with an account confirmation letter. I feel as a client I am just a number to ABSA. I'm sure there are so many so-called small clients that feel bul**** by this bank just because they don't have resources to state their case with the banking industry ombudsman.

If that one person feels entitled to a refund they should say so. Why does that warrant the closure of my account? I feel like someone is not doing their job ar the ABSA simply doesnt care.

This is so unfortunate for a bank of the magnitude of ABSA.

Please may someone respond to me on my phone ***
My email is not working due to non payment.

Can someone from ABSA please respond to me. Is this bank functional I have been given several numbers and none of them go through?

Rezona Louw of Group Customer Care promised to give me feedback and she disappeared.
ABSA please stop playing with people's lives.

Please .

Can someone from ABSA please call me on ***

Hi Rezona

Please provide feedback as to when this matter can be concluded. My bills are piling and I need to know when this will be resolved. It's a shame that the only way I can efficiently communicate with your organisation is through Hello Peter.

Please provide feedback as to when this can be resolved.

Mark

Hi Rezona

Your ***** department asked me to supply documentation which I did and you highlighted that the issue will be concluded on Wednesday 5 December 2019. Up to now, I am still waiting. I'm just concerned that the only language ABSA understands is Hello Peter. Your lines of communication are closed and this is not a personal complaint. You need to look into how you communicate with clients. Your numbers don't go through and you don't even keep a client updated unless I put something on Hello Peter. Please help conclude this matter. I don't mind termination of this banking relationship and I don't think I would want to bank with ABSA. This experience has been traumatic enough.

Please give me feedback today and help conclude this matter.

Mark

Hi Rezona

I understand you always say you will come back to me but you never do. Is this how ABSA actually operates. My account has had a hold for 4 weeks now and I am in the dark as to what's happening. My bills are piling and I know that none of your business but give me some feedback as to what's going on . I regret the day I opened this account with ABSA.

Please give me some feedback

The hold on my account was finally removed. I would like to thank my banker Lebogang Letsholo at the Northgate branch for making a followup all the way. I really appreciate how you handle your clients when the bank keeps them in the dark. The bank has a lot to learn from her customer care s****s. Thank you so much Lebo.