ABSA Platinum Services does not know the meaning of client services

<p>On Saturday I app**** for a small personal loan. I received an email to inform me that I must send them copies of my payslip and proof of address. On Monday morning just after 07:00, I submitted the requested documents. I called the call centre to confirm that they did receive the docs. I called several times during the past week, everytime I had to hear that they have 2 to 4 working days to finalize the application. I explained to the agents that I want to procure an item that was only available for a limited period. They promised me that the consultant (L van Niewenhuysen) would contact me ASAP, that she is not available on the phone, but that they would send her an email. On Wednesday, I was contacted for the first time by Ms v Niewenhuysen. She promised to come back to me by the end of the day. Again, no feedback. On thursday I called again in the morning, to be informed that she was unavailable but that they would send her an e-mail (again). In the afternoon, I called again. The call centre agent said that he spoke to Ms v Niewenhuysen, and that they would call me back by 15:00 with feedback. Again, this did not happen. On Friday (this morning), I called again. We are now on day 5 since my submission. I was informed that MS v Niewenhuysen is not available and that they would escalate the query to her team leader (Himal) and come back to me. I told them that I need feedback and gave them time till 10:00 before I posted a complaint on HEllopeter. It seems that this is not a concern to them, because when I called at 10:00, I was informed that bothe Ms van Niewenhuysen and the team leader is in a meeting and unable to give feedback at this time. Tomorrow I am closing all my accounts at ABSA. I hate feeling like a nagging beggar due to the non-performance of Ms v Niewenhuysen and Kie. Well done ABSA!! You suck.</p>