ABSA Platinum Package - non existant services

<p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><font size="3" color="#000000" face="Calibri">I have been an ABSA Platinum account holder for the past 4 years after being convinced by ABSA that it made all my banking needs more convenient. Being a busy professional I have no time to stand in long queues either in the bank or at the ATM&rsquo;s, hence I signed up for the Platinum package. The earlier years with my previous priority bankers worked very well, however I changed my branch in February 2016 and on 06 May&rsquo;16 I required to withdraw an amount of R5000 for an urgent cash payment, only to be advised by the priority banker that the bank was too busy to assist me at the counter and I must withdraw the cash from the outside ATM which had a queue of about 50 people and only 2 functional ATM&rsquo;s. After almost 30 minutes of standing in the queue I had to withdraw cash from each of my accounts to make up the required amount. My concern about this issue is the promised services offered by the ABSA Platinum package and the actual service rendered by the branch&rsquo;s priority banker. I conducted a quick survey of equal packages offered by rival banks and realised that the service I received from ABSA is nothing short of ***** and not fulfilling obligations more especially for the R235 monthly fee. I have since resolved to write to the banking ombudsman to query this issue whilst also in the process of considering migrating my entire portfolio to another bank where I can get value for the services I pay for. </font></p> <p>&nbsp;</p>