ABSA Platinum credit card Disputes service NonExistance

<p>I've been a ABSA Platinum Credit Card holder for more than 10 years. During May 2016 I’ve noticed unauthorized debits on my account. I immediately visited the Clearwater branch to stop the card, realizing that it was somehow cloned. 2 unauthorized amounts in Cape Town were immediately reversed by the Platinum team but the 3rd queried amount was referred to a Disputes department. After being ignored for 2 weeks I eventually received a very arrogant reply from Francinah Buda 0861- 462- 273, after I got ABSA's Action line involved. Highlighting me as a ********, I was only rudely informed that over and above the unauthorized amount of R563 I would incur an additional charge of R42 for investigating the transaction. The contact number Francinah Buda supp**** is also a pure generic ABSA card number, with no alternative to speak to a human being. ABSA if this is how you envision your customers to PROSPER, I will kindly take my business somewhere else!</p>