1 reviews | Active since Feb 2016
ABSA PLATINUM CREDIT CARD BAD SERVICE
<p>Between 30 October and 2 November, my Credit Card limit suddenly just disappear,, sadly when I offer my so called “Platinum Credit Card” to pay at a well-known restaurant in Herm****, it was declined and so was my Garage Card when filling my vehicle at a Sasol Garage to gain a 5% cash back, even I had more than R 9000, available. When I spoke to a person after waiting hours to speak to someone, I was advised that it was still reflecting correct at their side.</p> <p>My embarrassment just continued as I offered my Dragon Pass at the Bidwest Lounge at Cape Town as it was declined even I had three free visits to my advantage, however I was even prepared to pay for it if I did not had any free visits available!</p> <p>On 2 November, just as mysteriously it disappeared it reappeared!</p> <p>Shortly after my return in Johannesburg, I submitted an enquiry wit ABSA Action Line, I received a reply from ABSA Card Complains that the reason why it was declined, was that I have exceeded my Limit. I was very irritated and again explained to Elmarie Davis; Complaints Management Centre<br /> Absa Card, what my problem was. After three weeks yesterday and enquiries twice from my side, she still advise me that they still investigating the matter.</p> <p>Try get through to the Directors or anyone in a managerial position, they are totally blocked, not contact details at all!</p> <p>Be warned everyone, this embarrassment can happen with you also!</p>
I received an email today from ABSA , with total incorrect figures, the amount quoted was never in relation to an electronic purchase I made, the only amount that was outstanding. In fact it is exactly a duplication of the amount for a Flight Booking purchase I made on 30 November 2016 for December from JHB to Cape Town and back. I could not see anywhere on my statement that the amount was indeed duplicated, so I can only assume that Me Davis or the person who did the investigation just made it up to cover their embarrassment. The fact remains, the case was never properly investigated, and I starting to doubt if it will ever be. Fact is this is not the first time, it happened in the past and corrected itself eventually. Luckily I did not have to purchase anything at that time. This is just rolled back to the client all the time. Even now after a Month, now final answer from ABSA. My question is should anyone in his right mind still be part of ABSA? What about the fact that I was declined at the Lounge in Cape town? At this stage I cannot even excess my Mobile App.
I received an email today from ABSA , with total incorrect figures, the amount quoted was never in relation to an electronic purchase I made, the only amount that was outstanding. In fact it is exactly a duplication of the amount for a Flight Booking purchase I made on 30 November 2016 for December from JHB to Cape Town and back. I could not see anywhere on my statement that the amount was indeed duplicated, so I can only assume that Me Davis or the person who did the investigation just made it up to cover their embarrassment. The fact remains, the case was never properly investigated, and I starting to doubt if it will ever be. Fact is this is not the first time, it happened in the past and corrected itself eventually. Luckily I did not have to purchase anything at that time. This is just rolled back to the client all the time. Even now after a Month, now final answer from ABSA. My question is should anyone in his right mind still be part of ABSA? What about the fact that I was declined at the Lounge in Cape town? At this stage I cannot even excess my Mobile App.