ABSA Platinum Credit Card Application Nightmare

<p>On the 18 February 2017, i received a call from an ABSA Sales consultant advising me of al the great features that ABSA has to offer in terms of Credit Card. After a telephonic application process, My application was approved and i was advised that the Card would be delivered to my preferred address within a few days. When the Courier finally arrived on the 06 March 2017, I provided all required documents (I.D. Book, Proof of Address and 3 months Payslips) as per FICA Requirements in order to activate and be able to use the card received. On the 07 March 2017 I followed up with the Call Centre and spoke to a Consultant who advised that not all required documents were loaded on the system. I then proceeded to email the outstanding documents to the ********** as instructed by the consultant. On the 08 March 2017, i again followed up with the ABSA Call Centre consultant, who then advised that the outstanding documents still haven't been loaded and requested that i sent her a personal email with the required documents so that she could try and load it as well as escalate it for FICA approval as well as activation. On the 09 March 2017, I contacted the Call centre again for an update and was advised that the previous consultant had indeed captured all my outstanding documents and escalated it accordingly. On the 10 March 2017, i call the Call Centre again for an update and was asked by the consultant if I've sent all required documents. (Back to square one again). I explained to the consultant the entire story thus far and was advised that i should check again after 3 business days for a status update. Besides the frustration of the delay in this process, The loss of over 200 rand in air time because of long wait time for each call to the call centre, is the fact that i received a statement for this credit card already via email with balance of 160.00 rand due, without the card being activated is a poor reflection of what service delivery should be. At present i am hesitant to use any other ABSA products, or recommend any product to friends and family. To be quite honest, i expected more from one of the biggest Financial Service providers in South Africa and their current customer service status leaves little to be desired.</p>